Frequently Asked Questions

Can’t find the answer to your question? Don’t hesitate to call our Waterpark Customer Service Department at 888-234-8413 for help. Please also look at our Waterpark Rules Page to find a detailed listing of all the rules in the Waterpark.

What are the general Waterpark Rules?
  • Valid wrist bands are required for admittance into the waterpark and must be worn at all times
  • All children who are not toilet trained must wear swim diapers
  • Swim diapers are available for free at the Guest Services desk
  • Guests with physical disabilities, heart conditions, neck, back problems or are pregnant are NOT permitted to use the slides
  • Arms and hands should remain in the slide
  • No running, diving, standing or kneeling inside the slide
  • Zippers, buckles, rivets, or metal decorative pieces, wet suits, personal flotation devices, or life jackets are NOT allowed on the slides
  • Ensure eye glasses are secure
Are strollers and wheelchairs allowed in the park?
They are permitted in the waterpark but, strollers must not be left unattended at anytime during your visit. Stroller parking is available (at own risk) in the back of the restaurant area. Wheelchairs are permitted in the shallow end of the wave pool when the waves are off.
Is there a fee for parking if only dropping off someone to the park? Ex: Birthday Parties?
Guests can park in our 15 minute hotel guest registration parking spots at the rear of the Crowne Plaza for pick-up & drop off only at no charge.
What is the parking fee?
Onsite parking in the garage is available starting at $30 per vehicle for the day.
Are camera’s permitted?
Cameras are permitted in the waterpark everywhere except the bathroom & locker areas.
Cameras, camera phones, video camera, Go-Pros, and Selfie Sticks and other photography/videography devices are NOT permitted on any of the waterslides.
Are water shoes or crocs permitted on any slides or in the pool?
Water shoes are permitted on the slides, but cannot be worn by children when being measured for height requirements on the slide. Crocs are not permitted to be worn on the waterslides.
Is the park chlorine or bromine? If so, what are the levels or chlorine?
Chlorine is utilized to monitor and comply with levels set by the Niagara Regional Health Regulations.
Are microwaves available for use for heating up bottles?

Guests can request a bottle be heated in the restaurant but, please plan ahead as there can be wait times while we are serving other guests.The Waterpark restaurant does not permit the use of a microwave to heat up outside food, as it is against health regulations. The restaurant staff will be gladly provide a cup/bowl of bowling water to assist with heating up bottles.

What are the Age Requirements for the Waterpark?

View Waterpark Child Admission Policy →
Children are not permitted in the park under the age of 16 without an adult present. The adult must remain in the park while the children swim. Children 13 and under must be accompanied by an adult 16 years of age or older. Wave Pool: Children under the age of six are not allowed to swim without adult supervision. Outdoor Activity Pool: Children under 12 are not allowed to swim alone.

Horseshoe Hot Springs: Adults only, must be 16 years or older to enter. It is also strongly advised that guests with heart conditions, medical conditions or pregnant women not enter the hot springs.

Do I have to purchase a pass if I will not be using the park?
Everyone who enters the park must purchase a wristband and the wristband must be worn at all times. This includes adults who are not using the facilities and are only supervising children.
Are towels available?
Yes, towels are supplied at no charge. If preferred, guests can bring towels into the park from home, but Hotel towels are not allowed.
Where can guests change?
There are men’s and women’s change rooms in the park. It is suggested that guest pack a small bag containing swimsuit, flip-flops and other personal items. Family change rooms are also available for guests.
Are there lockers available?
If you are planning a day at the Fallsview Indoor Waterpark, locker rentals that provide unlimited all day access are available for your convenience. Small lockers (14″ h x 11″ w x 14″ deep) are available for $16 ($10 is a refundable deposit) and large lockers (17.5″ h x 17.5″ w x 17″ deep) are available for $20 ($10 is a refundable deposit). Guests are encouraged to use these lockers to store items they will require during their day at the waterpark.
What can you wear in the park?

Proper bathing attire is required.

  • All guests must wear proper swimwear and take a shower with soap and water prior to entering the waterpark.
  • Wetsuits, lifejackets, and flotation devices are not permitted on any slide.
  • Swimwear with buckles, rivets, metal buttons, zippers, sharp objects, loose material/hanging fabric or extra laces are not permitted on slides.
  • Loose bracelets or long necklaces are not permitted on any slide due to safety concerns.
  • For hygienic reasons, undergarments should not be worn in the place of, or in addition to, appropriate bathing attire.
  • We recognize the diversity of our guests and appreciate their cultural and religious customs. We ask that all guests wear appropriate dedicated aquatic apparel while using the waterpark facilities. Guests are not permitted to use attractions while wearing street clothes.
  • Family-friendly bathing attire is required. Fallsview Indoor Waterpark reserves the right to determine what is considered “family-friendly bathing suits”
  • Onlookers may wear street clothes although street shoes must be removed.
Are beach toys or life jackets available?

Beach balls and life jackets are available for use at no charge, based on availability. Outside flotation devices (water wings, noodles, puddle jumpers, non-approved personal lifejackets and anything inflatable) are not permitted in the waterpark.The lifejackets provided by Fallsview Indoor Waterpark are safety approved, and may be used in any area of the Waterpark except on the Waterslides, Whirlpools, or in the deep area of the Wave Pool.

Are tubes and mats available for use?
Yes, mats, tubes and double tubes are available at no charge.
How many lifeguards are on duty at one time?
The waterpark is required by law to have a minimum of 3 Lifeguards stations at the Wave Pool. Waterslides are staffed on the top and lower platforms on each side. All aquatic staff are trained in First Aid and CPR. Lifeguards are certified with the National Lifeguard Award (NL) through the Lifesaving Society of Canada.
What is the water/air temperature?
The water is heated to 84-86 degrees Fahrenheit, and air is maintained at 86 degrees.
If I forget something can I purchase it at the Park?
Yes, Guest Services carries a variety of items. For example, towels, water shoes, water-proof cameras, goggles, and swim diapers.
Can I bring food and drinks into the park?
No, but there is The Beach Club cafe that offers small snacks and drinks.
Can I re-enter the park if I leave?
Yes, as long as you are still wearing your wristband.
Can I purchase additional passes if I have booked a waterpark package?
Yes, they are available at the Front desk at a rate of $27.95 plus tax per guest, to a maximum of 2, per day.
Is parking available at the Fallsview Indoor Waterpark?
Guests of the Fallsview Indoor Waterpark and Falls Avenue Resort Hotels enjoy direct indoor access to parking in the Casino Niagara Parking Garage. In fact, the Waterpark is located at the top of the garage!
Is there anything else to do in Niagara Falls?
Absolutely! Niagara Falls, Ontario is one of the busiest tourist destinations in North America. The Waterpark is located on Falls Avenue Resort, home to Hotels, Restaurants, Shopping, and Attractions and is steps away from Clifton Hill.
I have booked a Hotel Waterpark Package, what time can I get into my room and is there a place I can store my luggage if I’m early?
The check-in time varies depending on the hotel. Check-in begins at the Sheraton on the Falls at 4pm, while Crowne Plaza Fallsview, Skyline Hotel and Clifton Victoria Inn at the Falls begins at 3pm. If you arrive prior to check-in, you can pick-up your hotel waterpark passes at the hotel front desk and store your luggage with the concierge. We suggest that you pack your waterpark attire and any necessities in a smaller separate bag so that luggage can be stored easily and you can maximize your time in the park
How do I access the Waterpark from a Falls Avenue Resort hotel?
The Waterpark is connected via an indoor walkways to the Sheraton on the Falls, Crowne Plaza Fallsview and the Skyline Hotel & Waterpark. Hotel dress code requires that proper attire (shirts, shoes, cover-ups) be worn while heading to and from the Waterpark and hotels. No wet clothing is to be worn in hotel lobbies or public areas.
When are my waterpark passes valid if I’m a waterpark package guest?
Guests who booked a Hotel Waterpark Package at one of the four Falls Avenue Resort hotels have access to the waterpark starting at 1:00pm on the day of arrival of the waterpark package and from park open to park close on the following day.
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