Frequently Asked Questions

Can’t find the answer to your question? Don’t hesitate to call our Waterpark Customer Service Department at 888-234-8413 for help. Please also look at our Waterpark Rules Page to find a detailed listing of all the rules in the Waterpark.

What are the general Waterpark Rules?
  • Valid wrist bands are required for admittance into the waterpark and must be worn at all times
  • All children who are not toilet trained must wear swim diapers
  • Swim diapers are available for free at the Guest Services desk
  • Guests with physical disabilities, heart conditions, neck, back problems or are pregnant are NOT permitted to use the slides
  • Arms and hands should remain in the slide
  • No running, diving, standing or kneeling inside the slide
  • Zippers, buckles, rivets, or metal decorative pieces, wet suits, personal flotation devices, or life jackets are NOT allowed on the slides
  • Ensure eye glasses are secure
Are strollers and wheelchairs allowed in the park?
They are permitted in the waterpark but, strollers must not be left unattended at anytime during your visit. Stroller parking is available (at own risk) in the back of the restaurant area. Wheelchairs are permitted in the shallow end of the wave pool when the waves are off.
Is there a fee for parking if only dropping off someone to the park? Ex: Birthday Parties?
Guests can park in our 15 minute hotel guest registration parking spots at the rear of the Crowne Plaza for pick-up & drop off only at no charge.
What is the parking fee?
Onsite parking in the garage is available starting at $40 per vehicle for the day.
Are camera’s permitted?
Cameras are permitted in the waterpark everywhere except the bathroom & locker areas.
Cameras, camera phones, video camera, Go-Pros, and Selfie Sticks and other photography/videography devices are NOT permitted on any of the waterslides.
Are water shoes or crocs permitted on any slides or in the pool?
Water shoes are permitted on the slides, but cannot be worn by children when being measured for height requirements on the slide. Crocs are not permitted to be worn on the waterslides.
Is the park chlorine or bromine? If so, what are the levels or chlorine?
Chlorine is utilized to monitor and comply with levels set by the Niagara Regional Health Regulations.
Are microwaves available for use for heating up bottles?

Guests can request a bottle be heated in the restaurant but, please plan ahead as there can be wait times while we are serving other guests.The Waterpark restaurant does not permit the use of a microwave to heat up outside food, as it is against health regulations. The restaurant staff will gladly provide a cup/bowl of boiling water to assist with heating up bottles.

What are the Age Requirements for the Waterpark?

View Waterpark Child Admission Policy →
Children are not permitted in the park under the age of 16 without an adult present. The adult must remain in the park while the children swim. Children 13 and under must be accompanied by an adult 16 years of age or older. Wave Pool: Children under the age of six are not allowed to swim without adult supervision. Outdoor Activity Pool: Children under 12 are not allowed to swim alone.

Horseshoe Hot Springs: Adults only, must be 16 years or older to enter. It is also strongly advised that guests with heart conditions, medical conditions or pregnant women not enter the hot springs.

Do I have to purchase a pass if I will not be using the park?
Everyone who enters the park must purchase a wristband and the wristband must be worn at all times. This includes adults who are not using the facilities and are only supervising children.
Are towels available?
Complimentary towels are not available at the park. If you have forgotten your towel, they are available for purchase starting at $2.00 +HST.
Where can guests change?
There are men’s and women’s change rooms in the park. It is suggested that guest pack a small bag containing swimsuit, flip-flops and other personal items. Family change rooms are also available for guests.
Are there lockers available?
If you are planning a day at the Fallsview Indoor Waterpark, locker rentals that provide unlimited all day access are available for your convenience.  Our new digital lockers are available to rent for $12/day via self-serve kiosks that accept credit and debit cards only. Guests are encouraged to use these lockers to store items they will require during their day at the waterpark. The waterpark is not responsible for any lost or stolen items left unattended and unsecured.
What can you wear in the park?

Proper bathing attire is required.

  • All guests must wear proper swimwear and take a shower with soap and water prior to entering the waterpark.
  • Wetsuits, lifejackets, and flotation devices are not permitted on any slide.
  • Swimwear with buckles, rivets, metal buttons, zippers, sharp objects, loose material/hanging fabric or extra laces are not permitted on slides.
  • Loose bracelets or long necklaces are not permitted on any slide due to safety concerns.
  • For hygienic reasons, undergarments should not be worn in the place of, or in addition to, appropriate bathing attire.
  • We recognize the diversity of our guests and appreciate their cultural and religious customs. We ask that all guests wear appropriate dedicated aquatic apparel while using the waterpark facilities. Guests are not permitted to use attractions while wearing street clothes.
  • Family-friendly bathing attire is required. Fallsview Indoor Waterpark reserves the right to determine what is considered “family-friendly bathing suits”
  • Onlookers may wear street clothes although street shoes must be removed.
Are beach toys or life jackets available?
The waterpark provides a limited amount of approved lifejackets for your safety; however, they are first come first serve. We encourage all guests to bring their own floatation devices (approved by the Ministry of Transportation and/or Coast Guard) to be used in the waterpark.

The lifejackets provided by Fallsview Indoor Waterpark are safety approved, and may be used in any area of the Waterpark except on the Waterslides, and Whirlpools.  We do not permit any outside pool toys or balls to be brought into the park.

Are tubes and mats available for use?
Yes, mats, tubes and double tubes are available at no charge.
How many lifeguards are on duty at one time?
The waterpark is required by law to have a minimum of 3 Lifeguards stations at the Wave Pool. Waterslides are staffed on the top and lower platforms on each side. All aquatic staff are trained in First Aid and CPR. Lifeguards are certified with the National Lifeguard Award (NL) through the Lifesaving Society of Canada.
What is the water/air temperature?
The water is heated to 84-86 degrees Fahrenheit, and air is maintained at 86 degrees.
If I forget something can I purchase it at the Park?
Yes, Guest Services carries a variety of items. For example, flip flops, swim suits, reusable water bottles, and goggles.  All sales are final.
Can I bring food and drinks into the park?
Unfortunately no outside food or drinks are permitted in the Waterpark. The Beach Club restaurant is open for prepacked snacks (chips, cookies, ice cream), bottled drinks and beer.
Can I re-enter the park if I leave?
Yes, as long as you are still wearing your wristband.
Can I purchase additional passes if I have booked a waterpark package?
Yes, they are available at the Front desk at a rate of $27.95 plus tax per guest, to a maximum of 2, per day.
Is parking available at the Fallsview Indoor Waterpark?
Guests of the Fallsview Indoor Waterpark and Falls Avenue Resort Hotels enjoy direct indoor access to parking in the Casino Niagara Parking Garage. In fact, the Waterpark is located at the top of the garage!
Is there anything else to do in Niagara Falls?
Absolutely! Niagara Falls, Ontario is one of the busiest tourist destinations in North America. The Waterpark is located on Falls Avenue Resort, home to Hotels, Restaurants, Shopping, and Attractions and is steps away from Clifton Hill.
I have booked a Hotel Waterpark Package, what time can I get into my room and is there a place I can store my luggage if I’m early?
The check-in time varies depending on the hotel. Check-in begins at 4pm at Sheraton Fallsview, Crowne Plaza Fallsview and Skyline Hotel, while Clifton Victoria Inn at the Falls begins at 3pm. If you arrive prior to check-in, you can pick-up your hotel waterpark passes at the hotel front desk and store your luggage with the concierge. We suggest that you pack your waterpark attire and any necessities in a smaller separate bag so that luggage can be stored easily and you can maximize your time in the park
How do I access the Waterpark from a Falls Avenue Resort hotel?
The Waterpark is connected via an indoor walkways to the Sheraton Fallsview, Crowne Plaza Fallsview and the Skyline Hotel & Waterpark. Hotel dress code requires that proper attire (shirts, shoes, cover-ups) be worn while heading to and from the Waterpark and hotels. No wet clothing is to be worn in hotel lobbies or public areas.

Do I need a reservation before I come to the park?
All Guests will need to make a reservation prior to visiting the Fallsview Indoor Waterpark.  Admission tickets cannot be purchased at the front desk.
Is a health assessment questionnaire for each person in my party necessary before arriving?
Upon completing the reservation process, you will be asked to input the names of all members of your party then read and agree to the terms and conditions of the screening form.
If one person in my family or group has symptoms of the coronavirus, does my whole party need to stay home?
If everyone in your family or group has been exposed to the person who has symptoms, it’s best if everyone in your party stay home and reschedule your visit.  Please contact Reception as soon as possible at wpreception@niagarafallshotels.com with all details.
What happens if I do not have a reservation when I come to the park?
All Guests will need to make a reservation prior to visiting the Fallsview Indoor Waterpark.  Admission tickets cannot be purchased at the front desk.
Can I come to the park before my reservation time?
If you arrive prior to your reservation time, you may be asked to wait in your vehicle or hotel to help maintain physical distancing in the park entry area.  We encourage everyone to arrive at the time of your reservation and not prior to it.
Will all slides and attractions be open?
Some features may be temporarily closed due to Health guidance and we will do our best to update these daily on our website.

  • The Wave pool is open however, the waves are deactivated to keep physical distancing while in the pool.
  • The jungle beach dry play playground and outdoor activity pool are temporarily closed.
Do I need to wear a mask in the park, even if I am fully vaccinated?
Masks are mandatory when in the park; they are not required in any of the water attractions.

According to the Public Health Agency of Canada, even if fully vaccinated, it’s important to continue using all the tools available to help stop this pandemic as we learn more about vaccines and their effect on the spread of COVID-19.

Once I am in the park, how long can I stay?
You are welcome to stay as long as you wish during your booked time slot.  Shower Facilities will only be available to the end of your reserved time slot.
What if I made a mistake and need to change my reservation?
Guests are responsible for their purchases.  Please double-check before completing the payment portion that you have:

  • Selected the correct visitation (Date & Time)
  • Selected the correct ticket type(s)
  • Children 2 and Under are Free (we reserve the right to see ID)
  • You have read and agreed to the terms and conditions for entrance to the park for you and your party.

If you proceed with payment and need to make changes for any reason, there will be a $25.00 rebooking fee.

I purchased a third party ticket prior to May 2020, how do I make a reservation?
What is your refund policy with reservations?
  1. Reservations are non-refundable and non-transferable once booked online.
  2. To reschedule a date, you must notify Fallsview Indoor Waterpark by e-mail ONLY to wpreception@niagarafallshotels.com within 7 days of your scheduled visit.  If we are able to reschedule your visit, we will notify you and provide you with your new reserved Date and Time. Rescheduled bookings are subject to a $25.00 processing fee.
  3. There are no refunds for schedule changes within 7 days of your scheduled visit.
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