Can’t find the answer to your question? Don’t hesitate to call our Waterpark Customer Service Department at 888-234-8413 for help. Please also look at our Waterpark Rules Page to find a detailed listing of all the rules in the Waterpark.
What are the general Waterpark Rules?
- Valid wrist bands are required for admittance into the waterpark and must be worn at all times
- All children who are not toilet trained must wear swim diapers
- Swim diapers are available for free at the Guest Services desk
- Guests with physical disabilities, heart conditions, neck, back problems or are pregnant are NOT permitted to use the slides
- Arms and hands should remain in the slide
- No running, diving, standing or kneeling inside the slide
- Zippers, buckles, rivets, or metal decorative pieces, wet suits, personal flotation devices, or life jackets are NOT allowed on the slides
- Ensure eye glasses are secure
Are strollers and wheelchairs allowed in the park?
They are permitted in the waterpark but, strollers must not be left unattended at anytime during your visit. Stroller parking is available (at own risk) in the back of the restaurant area. Wheelchairs are permitted in the shallow end of the wave pool when the waves are off.
What is the parking fee?
Onsite parking in the garage is available starting at $35 per vehicle for the day.
Are camera’s permitted?
Cameras are permitted in the waterpark everywhere except the bathroom & locker areas.
Cameras, camera phones, video camera, Go-Pros, and Selfie Sticks and other photography/videography devices are NOT permitted on any of the waterslides.
Are water shoes or crocs permitted on any slides or in the pool?
Water shoes are permitted on the slides, but cannot be worn by children when being measured for height requirements on the slide. Crocs are not permitted to be worn on the waterslides.
What are the Age Requirements for the Waterpark?
View Waterpark Child Admission Policy →
Children are not permitted in the park under the age of 16 without an adult present. The adult must remain in the park while the children swim. Children under the age of 13 years must be accompanied by an adult 16 years of age or older. Wave Pool: Children under the age of six are not allowed to swim without adult supervision. Outdoor Activity Pool: Children under 12 are not allowed to swim alone.
Horseshoe Hot Springs: Adults only, must be 16 years or older to enter. It is also strongly advised that guests with heart conditions, medical conditions or pregnant women not enter the hot springs.
Do I have to purchase a pass if I will not be using the park?
Everyone who enters the park must purchase a wristband and the wristband must be worn at all times. This includes adults who are not using the facilities and are only supervising children.
Are towels available?
Complimentary towels are not available at the Waterpark. If you have forgotten your towel, we have towels available to purchase and yours to keep.
Are there lockers available?
If you are planning a day at the Fallsview Indoor Waterpark, locker rentals that provide unlimited all day access are available for your convenience. Our new digital lockers are available to rent via self-serve kiosks that accept credit cards only. Guests are encouraged to use these lockers to store items they will require during their day at the waterpark. The waterpark is not responsible for any lost or stolen items left unattended and unsecured.
What can you wear in the park?
Proper bathing attire is required.
- All guests must wear proper swimwear and take a shower with soap and water prior to entering the waterpark.
- Wetsuits, lifejackets, and flotation devices are not permitted on any slide.
- Swimwear with buckles, rivets, metal buttons, zippers, sharp objects, loose material/hanging fabric or extra laces are not permitted on slides.
- Loose bracelets or long necklaces are not permitted on any slide due to safety concerns.
- For hygienic reasons, undergarments should not be worn in the place of, or in addition to, appropriate bathing attire.
- We recognize the diversity of our guests and appreciate their cultural and religious customs. We ask that all guests wear appropriate dedicated aquatic apparel while using the waterpark facilities. Guests are not permitted to use attractions while wearing street clothes.
- Family-friendly bathing attire is required. Fallsview Indoor Waterpark reserves the right to determine what is considered “family-friendly bathing suits”
- Onlookers may wear street clothes although street shoes must be removed.
Are beach toys or life jackets available?
The waterpark provides a limited amount of approved lifejackets for your safety; however, they are first come first serve. We encourage all guests to bring their own floatation devices (approved by the Ministry of Transportation and/or Coast Guard) to be used in the waterpark.The lifejackets provided by Fallsview Indoor Waterpark are safety approved, and may be used in any area of the Waterpark except on the Waterslides, and Whirlpools. We do not permit any outside pool toys or balls to be brought into the park.
How many lifeguards are on duty at one time?
The waterpark is required by law to have a minimum of 3 Lifeguards stations at the Wave Pool. Waterslides are staffed on the top and lower platforms on each side. All aquatic staff are trained in First Aid and CPR. Lifeguards are certified with the National Lifeguard Award (NL) through the Lifesaving Society of Canada.
What is the water/air temperature?
The water is heated to 84-86 degrees Fahrenheit, and air is maintained at 86 degrees.
If I forget something can I purchase it at the Park?
Yes, Guest Services carries a variety of items. For example, flip flops, swim suits, reusable water bottles, and goggles. All sales are final.
Can I bring food and drinks into the park?
Unfortunately no outside food or drinks are permitted in the Waterpark. The Beach Club restaurant is open for prepacked snacks (chips, cookies, ice cream), bottled drinks and beer.
Can I re-enter the park if I leave?
Yes, as long as you are still wearing your wristband.
Can I purchase additional passes if I have booked a waterpark package?
Yes, additional Hotel Waterpark Passes can be purchased at the hotel, to a maximum of 2 per day.
Is parking available at the Fallsview Indoor Waterpark?
Guests of the Fallsview Indoor Waterpark and Falls Avenue Resort Hotels enjoy direct indoor access to parking in the Casino Niagara Parking Garage. In fact, the Waterpark is located at the top of the garage!
I have booked a Hotel Waterpark Package, what time can I get into my room and is there a place I can store my luggage if I’m early?
The check-in time varies depending on the hotel. Check-in begins at 4pm at Sheraton Fallsview, Crowne Plaza Fallsview and Skyline Hotel, while Clifton Victoria Inn at the Falls begins at 3pm. If you arrive prior to check-in, you can pick-up your hotel waterpark passes at the hotel front desk. We suggest that you pack your waterpark attire and any necessities in a smaller separate bag so you can maximize your time in the park.
How do I access the Waterpark from a Falls Avenue Resort hotel?
The Waterpark is connected via an indoor walkways to the Sheraton Fallsview, Crowne Plaza Fallsview and the Skyline Hotel & Waterpark. Hotel dress code requires that proper attire (shirts, shoes, cover-ups) be worn while heading to and from the Waterpark and hotels. No wet clothing is to be worn in hotel lobbies or public areas.
Do I need a reservation before I come to the park?
All Guests need to make reservations through an online ticket purchase or reserving/purchasing a Hotel Waterpark Package prior to visiting the Fallsview Indoor Waterpark to guarantee admission to the waterpark.
If one person in my family or group has symptoms of the coronavirus, does my whole party need to stay home?
If everyone in your family or group has been exposed to the person who has symptoms, it’s best if everyone in your party stay home and reschedule your visit. Please contact Reception as soon as possible at firstname.lastname@example.org
with all details.
What happens if I do not have a reservation when I come to the park?
All Guests need to make a reservation prior to visiting the Fallsview Indoor Waterpark. We cannot guarantee access to the waterpark if tickets aren’t purchased in advance.
Once I am in the park, how long can I stay?
For day admissions, you are welcome to stay as long as you wish on the day of your admission. If you have purchased a Hotel Waterpark package, on your arrival day passes are valid until the park closes and from park open until 3pm on the following day.
I purchased a third party ticket, how do I make a reservation?
What is your refund policy with reservations?
Reservations are non-refundable and non-transferable once booked online.