Do I need a reservation before I come to the park?
All Guests need to make reservations through an online ticket purchase or reserving/purchasing a Hotel Waterpark Package prior to visiting the Fallsview Indoor Waterpark to guarantee admission to the waterpark.
What happens if I do not have a reservation when I come to the park?
We cannot guarantee access to the waterpark if tickets aren’t purchased in advance.
Once I am in the park, how long can I stay?
Hotel Waterpark package guests have access to the Waterpark from 1 pm on day of arrival until 3 pm on the following day.
What if I made a mistake and need to change my reservation?
Guests are responsible for their purchases. Please double-check before completing the payment portion that you have:
- Selected the correct visitation (Date & Time)
- Selected the correct ticket type(s)
- Children 2 and Under are Free (we reserve the right to see ID)
- You have read and agreed to the terms and conditions for entrance to the park for you and your party.
What is your refund policy with reservations?
Reservations are non-refundable and non-transferable once booked online.
Are towels available?
Complimentary towels are not available at the waterpark. Fear not, If you’ve forgotten your towel, we sell a variety of towels starting at $5.67 plus HST
Are there lockers available?
Our new digital lockers are available to rent via self-serve kiosks that accept credit cards only. Guests are encouraged to use these lockers to store items they will require during their time at the waterpark. The waterpark is not responsible for any lost or stolen items left unattended and/or unsecured
Are beach toys or life jackets available?
The waterpark provides a limited amount of approved lifejackets for your safety; however, they are first come first serve. We encourage all guests to bring their own floatation devices (approved by the Ministry of Transportation and/or Coast Guard) to be used in the waterpark.
The lifejackets provided by Fallsview Indoor Waterpark are safety approved, and may be used in any area of the Waterpark except on the Waterslides, and Whirlpools. We do not permit any outside pool toys or balls to be brought into the park.
