Do I need a reservation before I come to the park?
All Guests need to make reservations through an online ticket purchase or reserving/purchasing a Hotel Waterpark Package prior to visiting the Fallsview Indoor Waterpark to guarantee admission to the waterpark.
Is a health assessment questionnaire for each person in my party necessary before arriving?
Upon completing the reservation process, you will be asked to input the names of all members of your party then read and agree to the terms and conditions of the screening form.
If one person in my family or group has symptoms of the coronavirus, does my whole party need to stay home?
If everyone in your family or group has been exposed to the person who has symptoms, it’s best if everyone in your party stay home and reschedule your visit. Please contact Reception as soon as possible at firstname.lastname@example.org with all details.
What happens if I do not have a reservation when I come to the park?
All Guests will need to make a reservation prior to visiting the Fallsview Indoor Waterpark. We cannot guarantee access to the waterpark if tickets aren’t purchased in advance.
Once I am in the park, how long can I stay?
Hotel Waterpark package guests have access to the Waterpark from 4 pm on day of arrival until 3 pm on following day.
COVID protocols in the Niagara Region limit time to 15 minutes maximum per party in the Waterpark change rooms. Please keep this in mind when planning to enter and exit the Waterpark.
What if I made a mistake and need to change my reservation?
Guests are responsible for their purchases. Please double-check before completing the payment portion that you have:
- Selected the correct visitation (Date & Time)
- Selected the correct ticket type(s)
- Children 2 and Under are Free (we reserve the right to see ID)
- You have read and agreed to the terms and conditions for entrance to the park for you and your party.
I purchased a third party ticket, how do I make a reservation?
What is your refund policy with reservations?
Reservations are non-refundable and non-transferable once booked online.
Are towels available?
Complimentary towels are not available at the waterpark. Fear not, If you’ve forgotten your towel, we sell a variety of towels starting from $3.45 + HST and up.
Are there lockers available?
Our new digital lockers are available to rent for $12.00 via self-serve kiosks that accept credit cards only. Guests are encouraged to use these lockers to store items they will require during their time at the waterpark. The waterpark is not responsible for any lost or stolen items left unattended and/or unsecured
Are beach toys or life jackets available?
The waterpark provides a limited amount of approved lifejackets for your safety; however, they are first come first serve. We encourage all guests to bring their own floatation devices (approved by the Ministry of Transportation and/or Coast Guard) to be used in the waterpark.
The lifejackets provided by Fallsview Indoor Waterpark are safety approved, and may be used in any area of the Waterpark except on the Waterslides, and Whirlpools. We do not permit any outside pool toys or balls to be brought into the park.